Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform to provide you with an enhanced gaming experience while maintaining transparency about data collection practices. As a leading provider of online pokies and casino games in New Zealand, we are committed to complying with the Privacy Act 2020 and ensuring our players understand how these technologies work to improve their gaming sessions and platform functionality.
1. What Are Cookies and Similar Technologies
Cookies are small text files that are stored on your device when you visit our gaming platform. These files contain information that helps us recognize your browser and remember certain preferences or activities. We also employ similar technologies including web beacons, pixel tags, and local storage to enhance your gaming experience and analyze platform performance.
Our gaming platform utilizes various types of cookies to ensure smooth gameplay, secure transactions, and personalized gaming recommendations. These technologies enable us to maintain your gaming session, remember your preferred pokies, and provide relevant bonuses and promotions tailored to your gaming preferences.
2. Types of Cookies We Use
We implement several categories of cookies to support different aspects of our online gaming platform:
- Essential Cookies: Required for basic platform functionality, including user authentication, security features, and maintaining gaming sessions across different pokies and casino games
- Performance Cookies: Collect anonymous data about platform usage, game performance, and technical issues to help us optimize loading times and gameplay quality
- Functional Cookies: Remember your preferences such as language settings, preferred game categories, betting limits, and customized dashboard layouts
- Marketing Cookies: Track your interaction with promotional content, bonus offers, and advertising campaigns to provide relevant gaming opportunities
- Analytics Cookies: Gather statistical information about gaming patterns, popular pokies, and user behavior to improve our game selection and platform features
3. Cookie Duration and Storage Periods
Our cookies are categorized by their storage duration and serve different purposes throughout your gaming experience. Session cookies are temporary and automatically deleted when you close your browser, ensuring your active gaming session remains secure but doesn't persist beyond your current visit.
Persistent cookies remain on your device for predetermined periods, ranging from 24 hours to 24 months depending on their function. Gaming preference cookies typically last for one year, while security and fraud prevention cookies may persist for up to two years. Marketing and promotional cookies usually expire after 90 days, ensuring promotional content remains relevant and timely.
You can view the specific duration of individual cookies through your browser's developer tools or cookie management settings. We regularly review and update cookie expiration periods to align with New Zealand privacy regulations and industry best practices for online gaming platforms.
4. Third-Party Cookies and Gaming Partners
Our platform integrates with various third-party service providers to deliver comprehensive gaming experiences, secure payment processing, and customer support services. These partners may place their own cookies on your device to facilitate their services within our gaming environment.
Third-party cookies may come from payment processors handling deposits and withdrawals, game developers providing pokies and casino games, customer support chat systems, and marketing partners delivering targeted promotional content. We carefully select our partners and require them to maintain appropriate privacy standards consistent with New Zealand regulations.
While we don't directly control third-party cookies, we provide information about our key partners and their privacy practices. You can manage third-party cookies through your browser settings or by visiting the respective partner websites to adjust their tracking preferences.
5. Managing Your Cookie Preferences
We respect your right to control how cookies are used during your gaming sessions and provide multiple options for managing these preferences. Our platform includes a cookie consent banner that appears on your first visit, allowing you to accept all cookies or customize your preferences by category.
You can access detailed cookie settings through your account dashboard under the Privacy Settings section. This interface allows you to enable or disable specific cookie categories while maintaining essential functionality required for secure gaming and account management.
- Accept all cookies for the complete gaming experience with personalized recommendations and optimized performance
- Accept only essential cookies to maintain basic platform functionality while limiting data collection
- Customize preferences by selecting specific cookie categories that align with your privacy comfort level
- Review and update your choices at any time through your account settings or the cookie preference center
6. Browser Cookie Controls and Deletion
Most modern browsers provide built-in tools for managing cookies, allowing you to view, block, or delete cookies according to your preferences. These controls give you additional options beyond our platform-specific cookie settings.
Browser-level cookie management affects all websites you visit, not just our gaming platform. Consider the impact on other websites and services when adjusting these settings, as some functionality may be reduced if cookies are completely disabled.
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and stored data
- Mobile browsers: Access cookie settings through the browser menu under Privacy or Security sections
7. Contact Information and Policy Updates
We regularly review and update our Cookie Policy to reflect changes in technology, gaming features, and New Zealand privacy legislation. Significant changes will be communicated through email notifications to registered players and prominent notices on our gaming platform.
If you have questions about our cookie practices, need assistance managing your preferences, or want to exercise your privacy rights under New Zealand law, our customer support team is available 24/7 through live chat, email, or phone support.
For specific privacy-related inquiries or concerns about cookie usage, you can contact our Data Protection Officer directly through the dedicated privacy contact form in your account settings. We aim to respond to all privacy inquiries within 48 hours and resolve any concerns promptly while maintaining the highest standards of player privacy protection.